Refund policy

KITCHE – Return & Refund Policy

Last updated: September 7, 2026

At KITCHE, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we're here to help.

1. Return Window
You may request a return within 7 days of receiving your order.
To be eligible for a return:
The product must be unused and in its original condition.
The product should be returned with its original packaging, accessories, and tags, where applicable.
You must provide your order number and proof of purchase.
Products that have been used, damaged after delivery, or altered by the customer may not be eligible for return.

2. Damaged, Defective or Incorrect Products
If your order arrives:
Damaged
Defective
Incorrect
Missing parts/items
please contact us within 48 hours of delivery.
Please send:
Your order number
Clear photographs of the product and packaging
A short video showing the issue, if applicable
After reviewing the issue, KITCHE may offer a replacement or refund, depending on the situation.

3. Change of Mind / Unwanted Products
If you simply change your mind about your purchase, you may request a return within 7 days of delivery, provided the product is unused, unopened where applicable, and in resalable condition.
Return shipping charges may be deducted from the refund or paid by the customer, depending on the circumstances.

4. Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, or other legitimate reasons.
Examples may include:
Used personal/hygiene products
Products damaged through customer misuse
Products missing original packaging or accessories
Items specifically marked as non-returnable/final sale
Any product-specific return restrictions will be mentioned on the relevant product page.

5. Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If approved, the refund will normally be processed to the original payment method.
The time for the amount to appear in your account may depend on your payment provider or bank.
For Shopify payments, refunds are generally sent using the same payment method used for the original purchase. �
Shopify Help Center

6. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may need to follow our return procedure after delivery.

7. Return Shipping
If the return is due to a wrong, damaged, defective, or incomplete product, KITCHE will review the case and may cover the applicable return shipping cost.
For returns due to change of mind or personal preference, the customer may be responsible for return shipping costs.

8. How to Request a Return
To request a return or refund, contact us:
Email: storekitche@gmail.com
WhatsApp: +91 95675 41074
Instagram: @kitche.in
Please include your order number, registered contact details, reason for return, and photographs/videos where applicable.

9. Refund Delays
If your refund has been approved but you have not received it within the expected processing period, please contact us at storekitche@gmail.com.
We will check the status of the refund and assist you.

10. Contact Us
KITCHE
📧 Email: storekitche@gmail.com
📱 WhatsApp: +91 95675 41074
📸 Instagram: @kitche.in