Shipping policy

KITCHE – Shipping Policy

Last updated: September 7, 2026

At KITCHE, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Shipping Locations
We currently offer shipping within India.
Availability may vary depending on the product and delivery location.

2. Order Processing
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been shipped, you will receive available tracking information through email, SMS, WhatsApp, or another suitable communication method.

3. Delivery Time
Estimated delivery time is generally:
5–12 business days after the order has been shipped.
Delivery times may vary depending on your location, courier service, product availability, weather conditions, public holidays, and other circumstances outside our control.
Remote and rural locations may require additional delivery time.

4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, KITCHE may offer free shipping or promotional shipping rates on selected products or orders.

5. Tracking Your Order
Once your order is dispatched, we will provide tracking information when tracking is available.
You can use the provided tracking details to check the status of your shipment.
Please allow some time for tracking information to become active after dispatch.

6. Delayed Deliveries
While we aim to meet the estimated delivery times, delays may occasionally occur due to:
Courier or logistics issues
Weather conditions
Public holidays
High order volumes
Incorrect or incomplete addresses
Remote delivery locations
Circumstances beyond our reasonable control
If your order is significantly delayed, please contact us and we will assist you in checking its status.

7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery, where available.

8. Failed Delivery / Returned Shipments
If a courier is unable to deliver an order because the recipient is unavailable, the address is incorrect, or delivery is repeatedly refused, the shipment may be returned to the sender or fulfillment partner.
If a shipment is returned because of information or actions attributable to the customer, additional shipping or re-delivery charges may apply.

9. Damaged Packages
If your package appears seriously damaged when delivered, please take clear photographs/videos of the package before opening it, where possible.
If the product itself is damaged or defective, contact us within 48 hours of delivery and provide:
Order number
Photos of the package and product
Video showing the issue, if applicable
We will review the issue according to our Return & Refund Policy.

10. Contact Us
For shipping-related questions, contact us:
KITCHE
📧 Email: storekitche@gmail.com
📱 WhatsApp: +91 95675 41074
📸 Instagram: @kitche.in