Terms of service

KITCHE – Terms of Service

Last updated: September 7, 2026

Welcome to KITCHE. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from KITCHE.
By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our store.

1. About KITCHE
KITCHE is an online store offering kitchen gadgets, home-use products, and related accessories.
Our store is operated through Shopify and may use third-party service providers for payment processing, order fulfillment, shipping, and other services.

2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However:
Product colors may appear slightly different depending on your device or screen.
Product dimensions and specifications may vary slightly where applicable.
We reserve the right to correct errors or update product information when necessary.

3. Prices and Payments
All product prices displayed on our website are shown in Indian Rupees (INR) unless otherwise stated.
Prices may change without prior notice.
You agree to provide accurate and complete payment and billing information when placing an order.
We reserve the right to refuse or cancel an order if a payment cannot be successfully processed or if we reasonably suspect fraudulent or unauthorized activity.

4. Orders
When you place an order, you are making an offer to purchase the selected products.
After placing your order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.
An order confirmation does not necessarily guarantee that the order will be fulfilled. We reserve the right to cancel an order in certain circumstances, including:
Product availability issues
Incorrect pricing or product information
Payment problems
Suspected fraudulent activity
Shipping or delivery limitations
If we cancel an order after payment has been received, an applicable refund will be processed.

5. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timeframe displayed on our website or communicated to you.
Delivery times may vary depending on:
Shipping location
Courier availability
Product availability
Weather or other unforeseen circumstances
Public holidays
Other circumstances outside our reasonable control
KITCHE is not responsible for unreasonable delays caused by third-party courier or logistics providers.
Please ensure that your shipping address and contact information are correct when placing an order.

6. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Please review that policy before making a purchase.
If you receive a damaged, defective, incorrect, or incomplete product, contact us as soon as possible with your order details and supporting photographs/videos where applicable.

7. Order Cancellation
You may contact us as soon as possible if you wish to cancel an order.
Once an order has been processed or shipped, cancellation may no longer be possible.
If cancellation is not possible, you may be required to follow our return procedure after delivery.

8. Prohibited Use
You agree not to use our website or services:
For any unlawful purpose
To commit fraud or conduct unauthorized transactions
To interfere with the operation or security of our website
To attempt to gain unauthorized access to our systems
To submit false or misleading information
To misuse our products, website, or services

9. Intellectual Property
All content on the KITCHE website, including logos, branding, text, graphics, images, product descriptions, and other materials, may be owned by or licensed to KITCHE or its respective providers.
You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission, except where permitted by applicable law.

10. Third-Party Services and Links
Our website may contain links to or use services provided by third parties, including payment providers, shipping companies, analytics services, advertising platforms, and other service providers.
We are not responsible for the content, policies, security, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.

11. Disclaimer
To the extent permitted by applicable law, KITCHE does not guarantee that our website will always be available, uninterrupted, or completely error-free.
We also do not guarantee that every product will meet individual preferences or expectations beyond the product specifications and representations provided on our website.
Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

12. Limitation of Liability
To the maximum extent permitted by applicable law, KITCHE will not be liable for losses resulting from circumstances beyond our reasonable control, including third-party delivery delays, service interruptions, or events outside our control.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

13. Changes to These Terms
We may update these Terms from time to time.
When changes are made, the updated version will be posted on this page with a revised “Last updated” date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

14. Governing Law
These Terms are governed by the applicable laws of India.
Any disputes will be subject to the applicable jurisdiction and dispute-resolution mechanisms under Indian law.

15. Contact Us
If you have questions about these Terms, please contact us:
KITCHE
📧 Email: storekitche@gmail.com
📱 WhatsApp: +91 95675 41074
📸 Instagram: @kitche.in